FAQ


What is your privacy policy?

Your privacy is a very serious matter for us, so we take all measures to protect your personal information. The information received of this type will be used for the realization of your order. We will not sell your information to anyone.

Is my credit card number secure in the transaction?

In Touch D 'Sol we are committed to your peace of mind and the security of information. All your information will remain secure. If you registered on our website, we will keep in touch to send you information about discounts and promotions, we do not save your financial information, as it is against the law.

How do I know what size to order? Are the sizes small?

Please consult the size tables related to each category. Any other question, we will answer it with pleasure through info@toquedsol.com.co Payment Privacy PayU and PayPal services allow you to make card payments from the web. It is done through a payment gateway that is responsible for processing the transaction by applying the necessary security measures, such as the SSL security certificate. These platforms work like a virtual dataphone.

How can I return my merchandise?

Refunds generated by returns are accepted within 15 days from the date of delivery. Returned products must not be used, must not have stains or have been washed, contain all protective plastic labels still attached, that is, in the condition in which they were received and in their original packaging. If you wish to receive a refund, you only have to send your new item to us within 15 days of the delivery date. Keep in mind that the products to which some type of discount has been applied are considered final sale and are not suitable for exchange or refund of money. Promotional garments have no return, only change for sizes.

¿Can I change my merchandise?

Yes. Changes are accepted up to 30 DAYS AFTER DELIVERY DATE, as long as you meet the conditions to do so. If you want to make a change, you just have to send the item back to us within 30 days of the delivery date, including a format that will be sent to you by email when you communicate your desire for change. Shipping costs will not be refunded. In case you do not have the item for which you want to make the change, you will have that balance in favor for 6 months. Keep in mind that the products to which some type of discount has been applied are considered final sale and are not suitable for exchange or refund of money.